Contact Us
Typical Reply Times by Channel, Languages and Operating Hours and What Not to Send on Public Channels.
Our Channels
Cashier Options
Typical Reply Times by Channel
Live chat typically receives an immediate response, with most queries answered within a few minutes during normal hours. For more complex issues, the agent may need a short pause to investigate, but you stay in the same session. The contact form generally gets a reply within a few hours, though it may take up to a day for thorough cases. You will receive an email confirmation that your message was received, and the response will be sent to your registered email address.
Languages and Operating Hours
Support agents answer in English and Bahasa Malaysia, covering the main languages used by players in the region. If you prefer one over the other, just start the conversation in that language and the agent will respond accordingly. The platform is available around the clock, so you can reach support at any hour, including weekends and public holidays. Response times may vary slightly during peak periods, but the team aims to keep wait times short.
What Not to Send on Public Channels
Never share your password, full card number, or one-time code over live chat or any public channel. These details are sensitive, and even a secure connection does not justify sending them, as they could be misused. The platform already has secure methods to verify your identity without you revealing such information. If an agent ever asks for these, it is a red flag; report it immediately and do not comply.
Read the full guide
What to Have Ready Before Chatting
Before opening a live chat, have your account username on hand so the agent can quickly pull up your profile. This saves time and allows the first reply to be useful, rather than asking for basic identification. Also note the approximate time of the transaction you are enquiring about, and the payment channel used, such as e-wallet or bank transfer. This helps the agent locate the exact record and resolve your issue faster.
Support Channels and Their Best Use
Live chat is the quickest way to reach support for anything account-related, such as balance queries, login issues, or bonus questions. It connects you directly to an agent in real time, so it is ideal for urgent matters that need immediate attention. For anything that requires a written record, such as a dispute over a transaction or a formal request, use the contact form instead. This channel provides a paper trail and a reference number, ensuring your message is properly documented and followed up.
Next to this sit Slots, Fishing, Live Casino, Mini Games, promotions, plus whatever the articles carries today.
Claim from the cashier
The offer applies at the moment the deposit clears.